I was shocked to find over 30 "fragments," some dating back to four years ago when I first started using Adobe Photoshop. A friend suggested I look at the directory on my computer and see if there are fragments leftover from previous Adobe Premier Elements upgrades and installs. However, I did find a fix to my problem of Adobe Premiere Elements 2018 not loading and not working. The error message "Add Media Failure, Error Message, The importer reported a generic error message" is probably the worst error message ever because it tells nothing and provides no clue where to look. This is verified by all the NOT ANSWERED comments at the beginning of so many threads. I've been very frustrated with Adobe unable to offer "fixes" to so many problems. What are the characteristics of your source files as reported in the (free) Mediainfo program. What are the project settings and how did you set them? How much space is on your drive for video editing? Unless you've already worked through this on another topic, can you provide the following: If the computer is strong enough for video editing, there is enough space on your drives, the project settings are correct and the source files are OK, Premiere Elements can be expected to work well. In effect you are working with copies or "proxies" as you edit. Instead of a proxy system, Premiere Elements uses automatic internal previews that are created as media is added to the project. A long time ago, there was a topic on this forum where someone did it anyway! The procedure was to make low res exact, frame by frame, copies of the original, use them for editing and then replace them with the originals prior to final output. Premiere Elements was never intended to use a proxy editing system.
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